Frequently Asked Questions
Everything you need to know about shopping with KylinAustralia
What are your shipping times and costs within Australia?
We offer free standard shipping on all Australian orders over $100. Standard delivery typically takes 3-5 business days, while express shipping takes 1-2 business days depending on your location.
What is your return policy for fashion items?
We accept returns within 30 days of purchase for a full refund or exchange, provided the items are unworn, unwashed, and have all original tags attached.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
KylinAustralia accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, and popular buy-now-pay-later services including Afterpay and ZipPay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your specific destination.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.